Privacy Policy
Last Updated: August 8, 2026
Eagle Car Keys ("we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website at eaglecarkeys.co.uk (the "Site") or use our car key replacement, repair, or auto locksmith services.This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following categories of personal information:
Contact Information
Your name, email address, telephone number, postal address, and other contact details you provide to us.
Service-Related Information
Information relating to your vehicle and the service you require, which may include vehicle make, model, year, registration number, vehicle identification number (VIN), and details of the key, lock, ignition, or other service requested.
Payment Information
Payment and transaction information required to process payment for our services. Where payments are processed by a third-party payment provider, your full payment card details may be collected and processed directly by that provider rather than stored by us.
Website Usage Data
Information about how you interact with our Site, which may include your IP address, browser type, device information, pages visited, referring website, and other technical information collected through cookies and similar technologies.
Communication Data
Information contained in enquiries, messages, emails, telephone communications, quote requests, feedback, or other communications you send to us.
Images and Documentation
Where necessary to provide our services, we may collect photographs, documents, or other information relating to your vehicle or proof of ownership or entitlement to access the vehicle.
2. How We Collect Information
We may collect personal information in the following ways:Directly from You: When you submit a contact or quote form, request our services, communicate with us, provide vehicle information, make a payment, or otherwise contact us.Automatically: When you visit or use our Site, certain technical and usage information may be collected through cookies and similar technologies.From Third Parties: We may receive relevant information from third-party service providers, such as payment processors, booking systems, website providers, or other technology providers involved in delivering our services.
3. How We Use Your Information
We may use your personal information to:Respond to enquiries and quote requests.Provide car key replacement, repair, programming, and auto locksmith services.Arrange appointments and communicate with you regarding your service.Verify information relating to a vehicle or service request where reasonably necessary.Provide quotations, confirmations, invoices, receipts, and service updates.Process payments and manage transactions.Provide warranty or guarantee support.Respond to complaints and resolve disputes.Improve and maintain our Site, services, systems, and customer experience.Monitor and protect the security of our Site, systems, staff, customers, and property.Detect and prevent fraud, misuse, or unlawful activity.Comply with legal, regulatory, accounting, tax, and other applicable obligations.Establish, exercise, or defend our legal rights where necessary.We will only use your personal information for purposes that are compatible with the purposes for which it was collected, or where otherwise permitted or required by law.
4. Legal Basis for Processing
Under the UK GDPR, we rely on one or more of the following lawful bases for processing personal information:
Contract
Where processing is necessary to provide services you have requested, fulfil an agreement with you, arrange appointments, or process payments.
Legitimate Interests
Where processing is necessary for our legitimate business interests, such as operating and improving our business and website, maintaining security, preventing fraud, managing enquiries, and protecting our legal rights, provided that these interests do not override your fundamental rights and freedoms.
Legal Obligation
Where processing is necessary for us to comply with a legal or regulatory obligation, such as tax, accounting, legal, or consumer protection requirements.
Consent
Where you have specifically provided consent, for example for certain non-essential cookies or marketing communications where consent is required.Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Sharing Your Information
We may share personal information where reasonably necessary with:
Service Providers
Third-party companies that help us operate our business, website, payment systems, communications, hosting, booking systems, analytics, or other business functions.
Payment Providers
Third-party payment processors where required to securely process payments and transactions.
Professional Advisers
Accountants, legal advisers, insurers, IT providers, or other professional advisers where reasonably necessary.
Legal and Regulatory Authorities
Government bodies, regulators, law enforcement agencies, courts, or other authorities where we are legally required to do so or where necessary to protect our rights, property, customers, or safety.We do not sell your personal information.Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure they provide appropriate safeguards for that information.
6. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to provide functionality, understand website usage, improve performance, and, where applicable, support marketing activities.These may include:Essential Cookies: Necessary for the operation and security of the Site.Analytics Cookies: Used to understand how visitors use the Site and help us improve its performance, where applicable.Marketing Cookies: Where applicable, these may be used to support advertising or marketing activities and will be used in accordance with applicable consent requirements.Where required by law, we will ask for your consent before placing non-essential cookies on your device.You can manage or disable cookies through your browser settings or any cookie preference tool provided on the Site. Disabling certain cookies may affect the functionality of the Site.
7. Data Storage and Security
We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, alteration, disclosure, or misuse.These measures may include access controls, authentication, secure systems, encryption where appropriate, and limiting access to personal information to people who have a legitimate business need to access it.No method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, fulfil warranty or guarantee obligations, maintain appropriate business and financial records, comply with legal obligations, resolve disputes, and protect our legal rights.For example, information relating to completed services may need to be retained beyond the warranty period where required for accounting, tax, legal, insurance, regulatory, or dispute-resolution purposes.When personal information is no longer required, we will securely delete, destroy, or anonymise it where appropriate.
9. Your Data Protection Rights
Under the UK GDPR, you may have the following rights, depending on the circumstances and applicable legal requirements:Right of Access: Request a copy of the personal information we hold about you.Right to Rectification: Request correction of inaccurate or incomplete information.Right to Erasure: Request deletion of your personal information in certain circumstances.Right to Restriction: Request that we restrict processing in certain circumstances.Right to Object: Object to certain types of processing, including processing based on legitimate interests.Right to Data Portability: Request certain personal information in a structured, commonly used, and machine-readable format.Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.To exercise any of these rights, please contact us at:Email: info@eaglecarkeys.co.uk
Phone: 0330 043 5442We may need to verify your identity before fulfilling certain requests.We will normally respond to valid data protection requests within one month, although this period may be extended where permitted by law, depending on the complexity and number of requests.
10. International Data Transfers
We primarily operate from the United Kingdom. Some of the third-party service providers we use may process personal information outside the United Kingdom.Where personal information is transferred outside the UK in circumstances where UK GDPR international transfer rules apply, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place.These safeguards may include an adequacy regulation, the UK International Data Transfer Agreement (IDTA), the UK Addendum to EU Standard Contractual Clauses, or another lawful transfer mechanism where appropriate.
11. Children's Privacy
Our services and Site are not directed specifically at children.We do not knowingly collect personal information from children where such collection is not appropriate or permitted by law.If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or data processing practices.Any changes will be published on this page and the "Last Updated" date will be amended accordingly.We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:
Eagle Car Keys
Website: eaglecarkeys.co.uk
Email: info@eaglecarkeys.co.uk
Phone: 0330 043 5442
Address: York House, Maidenhead, Berkshire, United Kingdom
14. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we have an opportunity to resolve your concerns.You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully or that your data protection rights have not been respected.Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
The ICO's current guidance confirms that individuals can contact its helpline on 0303 123 1113 and can submit data protection complaints through its website.By using the Site or our services, you acknowledge that you have had the opportunity to read and understand this Privacy Policy.